FlexCleans
Terms and Conditions
Last updated: 27 April 2026
1. Introduction
Please read these Terms and Conditions (‘Terms’) carefully before booking any cleaning services with FlexCleans (‘we’, ‘us’, ‘our’). By making a booking with us, you confirm that you have read, understood, and agreed to be bound by these Terms.
These Terms apply to all domestic, commercial, and specialist cleaning services provided by FlexCleans, including but not limited to regular cleans, one-off cleans, end of tenancy cleans, and deep cleans.
2. Our Services
FlexCleans provides the following cleaning services:
Domestic / residential cleaning (regular and one-off)
Commercial premises cleaning
Specialist cleaning, including end of tenancy and deep cleans
The specific scope of work will be agreed with you at the time of booking. Any additional tasks not included in the original booking may be subject to additional charges.
3. Bookings
3.1 Making a Booking
All bookings must be made via our website, email, or telephone. A booking is only confirmed once you receive written or email confirmation from FlexCleans.
3.2 Access
You are responsible for ensuring that our team has full access to the property at the agreed time. If access is not available and we are unable to carry out the service, a cancellation charge may apply (see Section 5).
3.3 Preparation
To allow our team to work efficiently, please ensure the property is reasonably tidy and that our cleaners can access all areas to be cleaned. We are not responsible for moving heavy furniture or handling items that could pose a risk of injury.
4. Pricing and Payment
4.1 Quotes
All prices quoted are subject to a property assessment. Quotes are valid for 30 days from the date of issue. FlexCleans reserves the right to revise a quote if the condition of the property differs materially from that described at the time of booking.
4.2 Payment Terms
Payment is due on or before the day of the clean unless otherwise agreed in writing. We accept payment by bank transfer, card, and cash. For commercial clients, invoices are payable within 14 days of the invoice date unless a separate credit agreement is in place.
4.3 Late Payment
We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
5. Cancellations and Rescheduling
We understand that plans can change. Our cancellation policy is as follows:
Cancellations made more than 48 hours before the scheduled clean: no charge
Cancellations made between 24 and 48 hours before the scheduled clean: 50% of the agreed fee
Cancellations made less than 24 hours before the scheduled clean, or failure to provide access: 100% of the agreed fee
To cancel or reschedule a booking, please contact us as soon as possible by telephone or email.
6. Our Liability
6.1 Care of Your Property
Our team will take every reasonable care while working in your property. We carry public liability insurance to cover accidental damage caused by our staff.
6.2 Reporting Damage
Any damage must be reported to us within 24 hours of the clean being completed. Claims reported after this period may not be accepted.
6.3 Limitations
We shall not be liable for:
Pre-existing damage or wear and tear
Damage caused by faulty or inadequate fixtures and fittings
Items of exceptional value not disclosed at the time of booking
Consequential or indirect losses
Our total liability to you shall not exceed the value of the services provided in the relevant booking.
7. End of Tenancy and Specialist Cleans
For end of tenancy and specialist cleans, the following additional terms apply:
A re-clean guarantee is offered within 72 hours if the landlord or letting agent identifies areas that do not meet the agreed standard, subject to the property not having been re-occupied or used in the interim.
The guarantee does not apply to areas or items not included in the original booking scope.
We recommend that an inventory check-out is carried out after our clean wherever possible.
8. Health and Safety
For the safety of our team, please inform us of any known hazards in the property prior to the clean, including but not limited to:
Pest infestations
Hazardous substances or materials
Fragile or high-value items requiring special care
We reserve the right to refuse or cease a clean if conditions pose an unacceptable risk to our staff.
9. Data Protection
FlexCleans is committed to protecting your personal data. We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy on our website for full details of how we collect, use, and store your data.
10. Complaints
If you are dissatisfied with any aspect of our service, please contact us as soon as possible so we can resolve the matter. We aim to acknowledge all complaints within 2 business days and to resolve them within 10 business days.
11. Changes to These Terms
FlexCleans reserves the right to update these Terms and Conditions at any time. The most current version will always be published on our website. Continued use of our services following any changes constitutes your acceptance of the updated Terms.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
[Business Name]: FlexCleans
[Email]: Flexcleans@gmail.com
[Phone]: 07359483253
[Address]: 12 Lawrance place NR20 4QW
Note: This document is a template. Please review all sections and seek independent legal advice before publishing on your website.
